Real conversations
Natural voice on phone, web or app. The agent lets people finish, asks follow-ups, and never reads a script.
Blokxlab AI Lab
Real-time AI agents that talk, listen and act
Voice agents for sales, service and operations. They hold a natural call on phone, web or app, use your live business context, and finish the job before the caller hangs up. Measured and audited by default.
~2.5 s
Reply after the caller stops speaking
20+ min
Unscripted calls with full memory
0 scripts
Every call planned from live context
Every call
Ends in a structured report
What AI Lab builds
Real conversations, live context, real outcomes
Live context
Before and during the call it reads your CRM, inventory, prices and documents, so the answer is about this customer, now.
Real outcomes
It books, quotes and updates systems while the caller is still on the line, then hands your team a structured summary.
How a call works
Every call is planned, live and followed through
Prepare
Pulls who is calling, their history and what they last saw, and plans the call’s goals.
Converse
Talks naturally in the caller’s language and checks live data mid-sentence.
Act
Books the meeting, sends the quote and updates the CRM while the caller is still on the line.
Report
Writes a structured summary and next steps. Hot or sensitive calls go straight to a person.
Use cases
One voice-agent engine, configured for each line of business
The context sources and the actions change. The engine does not. Each line starts as a pilot with one team.
Media, advertising and content
Advertiser sales line
Live context
Live screen inventory, rate card, and the agency’s past campaigns.
On the call
Answers brand and agency calls, checks availability while talking, and proposes a package within budget.
Outcome
Proposal sent and meeting booked before the call ends.
Campaign care line
Live context
Play logs, impressions and the creative schedule.
On the call
Answers “is my ad running, and how is it doing?” with live numbers, and logs creative changes.
Outcome
Fewer escalations. The account manager gets a call summary.
Brand partnership discovery
Live context
Upcoming film and content slate, plus audience profiles.
On the call
Runs a structured discovery call with the brand marketer on goals, audience, budget and red lines.
Outcome
A ready brief with matched titles for the partnerships team.
Real estate, production and the group
Investor relations line
Live context
Property documents, live token availability and KYC status.
On the call
Answers investors in Arabic, English, Hindi or Malay, from approved sources only.
Outcome
Compliant, recorded answers. Serious investors are handed to a person.
Lead call-back in minutes
Live context
The listing or page the lead viewed, and the form they filled.
On the call
Calls back, qualifies need, budget and timing, and books the meeting.
Outcome
No lead waits overnight. The CRM is updated automatically.
Field crew line
Live context
Job sheets, installation schedules and site details.
On the call
Crews report progress and issues hands-free. The agent updates the job.
Outcome
Live job status for clients, without a dispatcher on the phone.
Already running in production
Engineered for long, unscripted, high-stakes calls
Never talks over people
It replies about 2.5 seconds after the caller stops speaking, with turn-taking tuned on real calls.
Full memory
Holds conversations past 20 minutes. After a dropped line, the caller can rejoin without starting over.
Planned, then steered
Each call is planned from documents and goals, then re-planned in the background as the conversation moves.
Live tools
Reads and acts on what the caller shares on screen during the call.
A report after every call
Structured, scored summaries, with optional recordings for replay and audit.
Human control
Conduct alerts reach a person instantly. Recordings are consented, and they are auto-deleted.
The platform underneath
Private, cost-smart and audited by default
Private deployment
Open models on your servers or an in-country cloud, so data stays where regulation needs it.
Model routing by cost
Smaller models do the bulk of the work. Frontier models are called only where they change the answer.
Guardrails and review
Evaluation suites, a human in the loop, and a security review before anything takes a live call.
Cost you can see
Calls, minutes and spend reported per call, so every line has a return you can read.
How we engage
Start with one line, prove it, then scale
Discover
A 30-minute call and a free AI readiness assessment. We pick the line with the clearest return.
Pilot
The agent takes real calls for one team, against success measures agreed up front.
Build
Connect your CRM, inventory and calendars, in your brand voice and languages, with a demo each week.
Secure and launch
Security review, guardrails and monitoring, then roll-out and support.
Next step
Hear it on a live call
Talk to the voice agent, then take a free AI readiness assessment. We use the 30 minutes to pick the call line with the clearest return.
We reply within one business day.